Return Policy
Thanks for shopping at Scootaround! If you are not 100% satisfied with your purchase, you may return it within 30 days for a full refund of the original product price minus any restocking or return shipping fees.
Please take a minute to review the following information and policy details:
- Scootaround is not responsible for the shipping process
- Shipping and handling costs are non-refundable
- In order to return the product:
- You must have your original receipt or packing slip included with the delivery
- Product must be in new condition (no scratches, dents, cracks, dirty or marked tires, or any indication of usage)
- Product must be returned in its ORIGINAL PACKAGING with all included paperwork, parts, and accessories. Please keep your original packaging for at least 30 days.
To begin the return process, please contact a Scootaround Sales Specialist and request a return:
*Products must be returned within 14 days of receiving your return authorization
Some items are non-returnable/non-refundable. These include:
- Items ordered through financing
- Products valued at less than $25.00
- Used items
- Special/custom orders
- Batteries and chargers
- Replacement parts
Some products are non-returnable due to hygienic reasons or if they have been custom-made by the manufacturer. These include:
- Sports wheelchairs
- Lift chairs
- Bath or safety equipment
- Cushions
- Personal or hygiene products
Re-stocking Fees
- 15% of the total order for all Mobility Scooters
- 15% of the total order for all Electric Wheelchairs
- 15% of the total order for everything else (including accessories)
Return Shipping
Return shipping costs are the customer’s responsibility. We are happy to help you with instructions on how to return your item or suggest alternative solutions. Insuring larger items at their retail value to protect against shipping damage is highly recommended.
If an item is shipped to the wrong return address, Scootaround reserves the right to charge for any additional shipping fees associated with shipping the item to the correct location. If a scheduled pick up with a carrier is missed, Scootaround may charge a fee per missed scheduled pick up.
Cancelled Orders
If you decide to cancel your order after it has been placed, your order will be subject to the standard return policies as listed above. If delivery of an item is refused, return shipping costs are deducted from the issued credit and a restocking fee will still apply.
Once your item has been received and inspected by the original sender, Scootaround will issue the refunded amount in the same form of payment used for the purchase.
Refunds
Please allow 4 to 6 weeks for your refund to be issued.
*Scootaround reserves the right to alter our policies at any time without notice.
Warranty Information
Most of the equipment we offer comes with a 1-year manufacturer’s warranty for parts. This does not include labor costs. Please check the individual product pages or documentation that came with your product for specific warranty information.
If you are experiencing an issue with your equipment, please contact our Sales team at 1-844-664-7467 and we will provide you with assistance.
